Terms and conditions
Please read the following terms and conditions for fly fishing with the New Zealand Fly Fishing Company and contact us if you have any questions prior to booking your trip with us.
We will be happy to discuss and clarify any queries you might have. By choosing to fish with us you agree to these terms and conditions.
Any information you provide to us either via our secure website or during the booking process will be kept confidential and only shared with a partner or supplier if it is required for their delivery (eg dietary requirements for our caterer preparing lunches)
Insurance and Indemnity
Full responsibility for adequate and appropriate insurance cover is with you. It is your responsibility to purchase an insurance policy that adequately covers the activities you will be engaged in on your trip to New Zealand. We recommend Sandra at Health and Travel Insurance Brokers.
Your fly fishing in NZ may involve walking on rocks, wading rivers, tramping through forests, rafting rivers or travel by helicopter or fixed wing planes. We only work with professional operators who give safety the utmost importance and have a health and safety plan in place. Our guides always put safety first and we operate under a health and safety plan. Each guide has their own professional guiding insurance.
Payment is required on confirmation of your booking and can be made with credit card via Paypal or with a bank transfer.
All prices are in NZ dollars and include all relevant New Zealand sales taxes.
Prices include all fishing gear, food and transport for each day of your guided fishing. You are responsible for transport to and from Taupo or Turangi and evening meals and breakfasts, unless you are on multi-day trips where you are staying away with your guide in the wilderness. You are also responsible for paying for appropriate fishing licences and your guide can help with this.
You may cancel your booking at any time in writing. As this incurs administrative costs and we may have turned away other fly fishing bookings for the same time period, we may retain some or all of your payment depending on the period before the first day of your booking:
- More than 42 days: 33%
- 15-42 days: 50%
- 14 days or less: 100%
Depending on the reason for cancellation, we are flexible with this policy on compassionate grounds.
On rare occasions that there is terrible weather and no fishing is available anywhere then we’ll look at postponing or refunding.
We run our business on common sense, professionalism, being fair and reasonable, and with a focus on safety and outstanding personal service. If you have any queries please click below to get in touch.